Customer Service & Returns
At NativeCast, we take great pride in the quality and craftsmanship of our wares. Attention to design, materials and safe delivery to your door is our priority, and we want you to be completely satisfied with your purchase. Upon receipt of your order, please inspect it carefully and notify us of any damage. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.
IMPORTANT NOTE: Please be sure to inspect your order immediately upon arrival. Do not dispose of the shipping box or any packaging materials until you have inspected your order and are satisfied with the product you have received.
How to return an item:
We have set specific guidelines to ensure a quick and hassle-free return and/or exchange process. To return or exchange an item, please repack it in the original packaging materials and shipping box. On the packing slip that came with your item, indicate the reason for your return, and whether you would like a replacement or refund. If your product was sent to you via free shipping, please also indicate this in your note. Be sure to include your note inside the box, seal it up securely and return ship it to:
Customer Service Return Merchandise Dept.
144 Fairville Road, Suite G
Chadds Ford, PA 19317
All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price minus shipping costs, upon receipt of the product.
Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, and our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
If you have any questions, please contact NativeCast at: (302) 438-3404 between the hours of 9 AM to 5 PM (Eastern). You may also email us with any return or product questions to: service [at] nativecast [dot] com